退换货

We understand that choosing online means you're not able to try them on your little ones. We also understand as parents, work and life often gets in the way. That is why we've made our return and exchange policy simple and generous to accommodate you.

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return. Returns will be made ONLY in the form of store credits with exceptions to missing or sold-out items.

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused/unwashed/unaltered, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Requests for exchanges or returns for items which do not meet all mentioned conditions will be duly declined.

To start a return, you can contact us at orders@oddlyeven.com.sg.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping is a flat rate $10.95 per order in Singapore, and it will be deducted off your return. Otherwise, you may organise your own return shipping.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@oddlyeven.com.sg.

Please note that store credits processing takes 7-10 business days after we've received it.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Missing or sold out items

We ONLY ALLOW cash refunds on items that are either missing or sold-out due to stock issues. When the cash refunds are approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Non-returnable items
Unfortunately, we cannot accept returns on ALL sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Returns will only be processed for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges for apparels which do not meet all mentioned conditions will be duly declined.

Store credits cannot be converted into cash and have an expiration date of 12 months (from the time it is given to you.) Any store credit that is not claimed within the time frame, will not be refunded. Please use the store credit as soon as possible.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@oddlyeven.com.sg.